If you're experiencing technical issues, there are a few common reasons why you may be facing difficulties:
It could be due to a full browser cache
Low disk space
Using alternative browsers like Tor
or slow internet speed.
To resolve these issues, I recommend clearing your browser cache, closing and reopening it, and trying again. If you have slow internet, it's best to access the products using a desktop or laptop connected via an ethernet cable.
Please use browsers like Google Chrome, Firefox, Safari, or Edge for optimal performance. If your device is full, try removing some apps, clearing your cache, and deleting unused files and images to free up space.
In some cases, devices may automatically change the file type from .pdf to .bin. Please check the file name and if it says .bin, change it to .pdf to open it using a PDF reader.
If you're unable to access the initial link sent to you, please check your inbox for a backup email sent 24 hours after your purchase. You can use the search bar in your inbox and enter hello@victoriousparenting.com, or "arabella" to locate the email.
If you've tried this and still need assistance, please submit a support ticket by clicking the "contact us" tab in the knowledge window if you are on the VP website, or write to the email address on your receipt. Our team will be happy to assist you further.
If you've forgotten your password or deleted the access email to a course, please submit a ticket, and we will manually reset it for you.
In case you paid but didn't receive a receipt or the product(s) you ordered, it could be because of a mistyped email during the purchase process. If you've entered your email correctly, you should have received a receipt from either Stripe or PayPal.
If you haven't received it, it indicates that the emails bounced back to us. Please submit a ticket with the date of purchase, the name you entered, and details of your order, and we will search our database, correct your email, and resend the items to you.
For any other issues, please submit a ticket, and our VP Superstars will respond to you during office hours. If you've already submitted a ticket, we appreciate your patience, and we'll get back to you as soon as possible.
Thank you for your understanding, and we're committed to resolving any challenges you're facing with accessing your digital products.